Customer Relations Executive - Premium Client Support in Bali

Join Khind Holdings Berhad as a Customer Relations Executive in the vibrant heart of Bali! This is your opportunity to deliver exceptional multi-channel customer service while enjoying the island’s dynamic work-life balance. As a key member of our team, you’ll be the voice of Khind Holdings Berhad, ensuring our premium clients in Bali feel valued and supported. With a focus on excellence, empathy, and innovation, you’ll handle inquiries, resolve issues, and build lasting relationships—all while working in a stunning, international environment.

Imagine a day where you’re not just solving problems but also enhancing our clients’ experiences through personalized service and cutting-edge tools. In this role, you’ll leverage CRM systems like Salesforce and communication platforms like Slack to streamline interactions. Whether it’s via phone, email, or in-person, your ability to adapt and communicate effectively will be crucial. Plus, with a team of like-minded professionals, you’ll grow both personally and professionally in one of Indonesia’s most sought-after destinations.

If you’re passionate about customer service, thrive in a fast-paced environment, and want to make a real impact in Bali’s thriving business scene, this is your chance to shine. Khind Holdings Berhad is more than a workplace—it’s a community where your contributions matter. Ready to elevate customer relations to new heights? Apply now and let’s create something extraordinary together!

📋 Tanggung Jawab Pekerjaan

• Provide proactive and reactive customer support across multiple channels, including phone, email, and in-person interactions.
• Resolve customer inquiries and complaints with empathy and efficiency, ensuring high satisfaction ratings.
• Leverage CRM systems like Salesforce to track and manage customer interactions, ensuring seamless follow-ups.
• Collaborate with cross-functional teams to enhance customer experiences and drive business growth.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Contribute to the development of personalized customer service strategies tailored to premium clients.
• Participate in training and development programs to enhance skills and knowledge in customer relations.
• Represent Khind Holdings Berhad professionally, embodying the company’s values and culture.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer service, preferably in a high-volume or premium client environment.
• Excellent communication skills in both written and verbal English, with the ability to adapt to different customer personalities.
• Proficiency in CRM systems, such as Salesforce or similar platforms.
• Strong problem-solving skills and the ability to handle high-pressure situations with calm and professionalism.
• Familiarity with communication platforms like Slack, Zoom, or Microsoft Teams.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

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